When trying to straighten out an issue today over the phone, I got put on hold.
For over 30 minutes.
I checked my e-mail while I waited.
My patience finally ran out, so I hung up and called again.
This second call was much more satisfying.
I think it helped to tell them that they had kept me on hold for so long before, because they put me through to the correct person right away!
(Postscript: My all-time favorite canned message regarding being put on hold was, "While you are on hold, you will experience silence." This was by a department of the federal government, of course! I wonder if they still say this.)
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